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Passenger Safety
Simple steps that protect you before, during, and after every transport. Prepared patients get better care.
Bring your insurance card, photo ID, physician orders, and any relevant medical records to every transport. This speeds up facility intake and ensures your crew has a complete picture.
Inform your transport coordinator about all active diagnoses, current medications, allergies, and recent procedures. Your crew uses this information to prepare the right vehicle and equipment.
Call dispatch at least 24 hours before your scheduled transport to confirm pickup time, location, and any last-minute changes to your medical status. Same-day cancellations should be reported as early as possible.
Bring only what you need — medication, a small bag, and a comfort item if necessary. Crew members need unobstructed access to you and your equipment at all times during transport.
Provide a local emergency contact name and number when booking. This person will be notified of any changes to your transport status and may be contacted by receiving facility staff.
Confirm the full address, department name, and floor of your destination before your trip. If you are being transported to a specialist, confirm whether a patient escort is waiting for you.
Remain buckled in your seat or secured on the stretcher for the entire journey. Do not attempt to stand, transfer, or exit the vehicle while it is in motion — no matter how brief the stop.
Medical transport routes may include other passengers or pre-planned stops. Allow at least 30 minutes of buffer before required appointment times to avoid undue stress for you and your care team.
We Are Here to Help
Our dispatch team is available around the clock. If you have concerns about an upcoming transport, call us or send a message and we will make sure you are ready.