Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Contact information: name, phone number, email address
• Trip information: pickup and destination addresses, service type, scheduled date and time
• Health-related information: mobility status, equipment needs, and other transport requirements necessary to provide safe service
• Payment information: billing details processed securely through our payment processor; we do not store full card numbers
• Usage data: browser type, pages visited, and device information collected automatically via cookies and similar technologies

2. How We Use Your Information

We use the information we collect to:

• Schedule, dispatch, and complete your transport requests
• Communicate with you about your bookings, including confirmations and updates
• Process payments and maintain billing records
• Comply with legal, regulatory, and contractual obligations
• Improve our services and website experience
• Respond to inquiries and support requests

3. HIPAA Compliance

Virgin Med Transportation is a HIPAA-covered entity. Health-related information you provide in connection with medical transport services is treated as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We implement administrative, physical, and technical safeguards to protect your PHI in accordance with applicable law.

We do not sell, rent, or share your PHI with third parties except as permitted or required by HIPAA, including for treatment, payment, and healthcare operations purposes.

4. Data Security

We use industry-standard encryption (AES-256) to protect sensitive personal data at rest. All data transmitted between your browser and our servers is encrypted using TLS. Access to personal information is restricted to personnel who need it to perform their job functions.

No method of transmission or storage is 100% secure. In the event of a data breach affecting your rights or freedoms, we will notify you as required by applicable law.

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers: third-party vendors who assist with payment processing, email delivery, and mapping services, bound by confidentiality agreements
• Medical brokers and facilities: only as necessary to coordinate your transport and with your implicit consent at booking
• Law enforcement or regulators: when required by law, court order, or to protect the rights and safety of our users or the public

6. Cookies

Our website uses essential cookies to maintain session state and provide core functionality. We do not use tracking or advertising cookies. You may disable cookies in your browser settings, though some features may not function properly as a result.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Trip records are retained for a minimum of seven (7) years in accordance with healthcare record-keeping requirements.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of non-essential communications

To exercise any of these rights, contact us using the information below.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: